Returns & Refunds Policy

Cancellation Prior To Shipment

If customer(s) cancel their order(s) before its being ship from our warehouse, customer(s) will be charge at a flat rate of RM2.00/KG for Cucumber; RM10.00/KG for Chilli or RM8.00/KG for Eggplant. We require a cancellation request to be submitted by emailing us at order@bseplantations.com

Once the cancellation request is being received, a refund after deducting the flat rate charges will be initiated. We will advise a cancellation request within 12 hours upon your order submission for any cancellation prior to the shipment of the goods.

Return Policy

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

  • All goods sold are non-refundable except
    (i) Failed Delivery from our own transporter
    (ii) Wrong Delivery and
    (iii) Damaged good before the delivery.
  • Only items that have been purchased directly from order@bseplantations.com Online Store can be eligible for a return.
  • Any Store product purchased through other retailers is not eligible under this policy and must be in accordance to the respective retailers’ returns and refunds policy.

Goods are eligible for a return if the following are applied:
Incorrect: The item is not the item you ordered. Wrong or different from what is indicated on the order summary, or there are missing items during the delivery.

Damaged: The items are found to be damaged before the delivery. Customers will be responsible for all shipping charges to return the goods. Returns are applicable only for a complete order through Online Store product.

Returned items must meet the following requirements:

  • The item must be shipped back to us within 2 working days upon receipt. (as proved by the delivery order).
  • You have proof of purchase (order invoice number and receipt).
  • Item must be in it original condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
  • Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.
  • Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.

We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

Refund Policy

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

  • Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
  • Credit card refunds services, refunds will be sent to the card-issuing bank. Kindly contact your card-issuing bank with regards to the duration of the credit refunds.